All goods are returnable: with the exception of customised or engraved items.
You have 30 days to return your order. To complete your return, we require a receipt or proof of purchase.

LocalBeavers will always:

-Provide a return label, so you can get the item back to us easily;
-Provide a local drop-off point for you to take your parcel to;
-Be clear whether you or we will be expected to pay for the return cost and why;
-Return any monies due to you as quickly as possible (Usually within a day of receiving the item back);
-Provide a portal for you to track the progress of your return, easily and transparently.
-Behave with the utmost transparency and respect towards our customers.

There are certain situations where only partial refunds are granted (if applicable and not limited to)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery. 

Returns

-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

-All goods are returnable: with the exception of customised or engraved items.

-To complete your return, we require a receipt or proof of purchase. If you purchased from our site, this will be in our records: no worries!

-There are certain situations where only partial refunds are granted (if applicable and not limited to).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Exchanges

-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through Customer Service tab and send your item to the address given.

Refunds (if applicable)

-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within usually a few days, while we may process your refund immediately, your card company may take a few days to credit it back. If this is an issue, get in touch and we will see if we can attempt to speed it up.

Late or missing refunds (if applicable)

-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at payments@localbeavers.com.

Sale items (if applicable)

-Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

-If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

-If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Please visit Customer Service tab on our website for more information, to create a return label or contact us.